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Rehab Specialist

The Rehab Specialist (“RS”) works in the Home and Neighborhood Development (HAND) Department of NACA, located in San Antonio, Texas. HAND supports NACA’s mission to provide NACA’s Best In America Mortgage with a primary focus on low-to-moderate income homebuyers, while revitalizing communities nationwide. As part of the NACA Mortgage, funds can be escrowed for repairs and renovations to be completed after the closing and HAND oversees this process. 

The RS is responsible for assessing, processing and managing the approval and oversight related to all housing property conditions as they apply to NACA’s property standards for health, code, safety, structural and general livability requirements, plus any Wish List repairs. S/he will be working in an open environment within small teams that support a given market. There is constant communication with Members, contractors, vendors and others relating to the submission of inspections, bids, rehab budgets, project approvals, payment procedures and overall rehab project management.  S/he provides renovation guidance and education to NACA home buyers while completing rehab duties and adhering to NACA’s customer service standards. A RS works closely with the HAND Director for Member, lender, vendor, office and program support.  The RS also works in a timely and effective manner ensuring department goals and metrics are being met as set by NACA management.

POSITION REQUIREMENTS

This position requires coordination and assessment of all property condition defects. In their role the RS:

  • Educates Members, real estate agents, HAND vendors and NACA staff about the rehab requirements and process as it relates to NACA’s property condition standards and mission.
  • Prioritizes activities as per stated policies and national direction.
  • Engages in regular and direct phone communication with Members, vendors, real estate agents and others in support of each transaction.
  • Reviews uploaded property inspection reports to assess code, safety, structural and health defects.
  • Reviews inspections, evaluations, work write-ups, bids and additional cost information to determine scope of work and costs necessary to create a final rehab budget and approve the rehab.
  • Approves final Rehab Budget working with the Member to complete the scope of work using final bids from contractors working on the project.
  • Reviews and clears re-inspections of negotiated seller completed repairs.
  • Works with lenders to address final rehab repair conditions to secure loan approval.
  • Authorizes start of project, monitors rehab progress and communicates options for changes, payments and resolution of project disputes and work with member and lender until project is completed.
  • Perform other functions related to starting the project, reviewing inspection reports, change orders, and other HAND and NACA responsibilities as required.

Minimum Production Requirements:

  • Maintain minimum pipeline of 75 to 125 rehab projects at one any time.
  • Maintain customer service satisfaction with Members, vendors and lender.
  • Minimum daily requirements – Complete 20 to 25 reviews a day, based on duty assignments. This includes property inspections, evaluations and bid review, clearing lender conditions, approving final rehab budget, project approvals, change order requests, and other assigned duties. Management may change the requirements at its sole discretion.

Office Standards:

  • Phones answered promptly and professionally. Return all voicemails the same day but no later than 24 business hours.
  • Conduct and complete review tasks within the HAND tickler reports (pipeline) as required.
  • Maintain daily appointments in prompt and professional manner, as scheduled on HAND’s appointment calendar, documenting communications and task requirements within the member’s file narrative, per appointment policies.
  • Inform and prepare members for the HAND rehab process from the point a property is identified until the loan is closed, and through project management when applicable.
  • Meet HAND department metrics.
  • Effectively work within the department and with other staff within the office to support member and vendor education as it applies to the HAND policy and procedures.
  • Ensure work is completed on time and within the required work schedule with limited need for overtime.
  • Adhere to NACA’s standards of Member services for all Members, NACA staff, co-workers and affiliates, adhering to office professionalism.
  • Requires sitting at a desk with limited physical activity and constant computer use.
  • Adhere to timeline for inspection review, rehab cost determination, repair approval and other timeline requirement
  • Follow-up with Members, real estate agents, vendors, NACA staff, national management and others.