The Rehab Specialist (“RS”) works in the Home and Neighborhood Development (HAND) Department of NACA, located in San Antonio, Texas. HAND supports NACA’s mission to provide NACA’s Best In America Mortgage with a primary focus on low-to-moderate income homebuyers, while revitalizing communities nationwide. As part of the NACA Mortgage, funds can be escrowed for repairs and renovations to be completed after the closing and HAND oversees this process.
The RS is responsible for assessing, processing and managing the approval and oversight related to all housing property conditions as they apply to NACA’s property standards for health, code, safety, structural and general livability requirements, plus any Wish List repairs. S/he will be working in an open environment within small teams that support a given market. There is constant communication with Members, contractors, vendors and others relating to the submission of inspections, bids, rehab budgets, project approvals, payment procedures and overall rehab project management. S/he provides renovation guidance and education to NACA home buyers while completing rehab duties and adhering to NACA’s customer service standards. A RS works closely with the HAND Director for Member, lender, vendor, office and program support. The RS also works in a timely and effective manner ensuring department goals and metrics are being met as set by NACA management.