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Training Coordinator

The Training Coordinator (“TC”) is primarily responsible for providing coordination and planning support to the Training Director and Training Instructors on all aspects of the training process, acting as a liaison across existing staff, new hires and out-of-network Counselors from HUD approved Housing Counseling Agencies to assist with the development, coordination and integration of trainings.  The TC’s duties include, but are not limited to, coordinating all logistics of internal and out-of-network trainings, preparation and distribution of training programs and materials, coordinate readiness of equipment and venues needed for training, maintain records of attendance, test results and certifications, monitoring online registrations, promoting out-of-network trainings opportunities, assist during web-based training as well as classroom training for which traveling is required, coordinating with Event Project Manager for venues and logistics needed for out-of-network training sessions to take place during national events.  The TC must have extensive experience in the mortgage and housing industry, in addition to all services and functions provided by the staff. The TC is considered the Subject Matter Expert (SME) for all staff members.


Overall job responsibilities include:

  • Map out annual training plans for all NACA new Hires
  • Assist in the development of training programs (outsourced and/or in-house)
  • Assist with new employee orientation
  • Understand various training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes).
  • Schedule available training to staff and provide necessary information about sessions.
  • Prepares and distributes welcome emails, syllabus, workbooks, manuals, course objectives and course agendas.
  • Prepares and order sample files to be used during training sessions.
  • Monitor online registration for out-of-network Counselors.
  • Monitor out-of-network correspondence.
  • Maintains in and out-of-network tests and certification records.
  • Promote out-of-network training opportunities to HUD approve HCAs (Housing Counseling Agencies)
  • Conduct training needs assessment and identify skills or knowledge gaps that need to be addressed.
  • Stay up-to-date on new training methods and techniques.
  • Assist the Trainers with design and preparation of training materials.
  • Order and distribute educational aids and materials.
  • Assess instructional effectiveness and determine the impact of training on employee skills.
  • Gather feedback from trainees after each educational session.
  • Partner with the Training Instructor and Training Director regarding instructional design.
  • Track and maintain updated curriculum database and training records.
  • Coordinate venue and logistics with Event Project Manager for out-of-network training.
  • Manage and maintain in-house training facilities and equipment.
  • Research and recommend new training methods.
  • Process enrollment, changes and termination of participants.
  • Periodically audits the training database to ensure accuracy of information.
  • Arrange travel, meetings, conference calls, video conferences.
  • Produce accurate and timely documents and correspondence under tight time constraints.
  • Attend meetings, record, type and distribute minutes as needed.
  • Perform internet and other research to support training related activities.
  • Assume ownership or share responsibility for planning, organizing and executing projects.