The Training Instructor (TI) plays in important role in the development and delivery of training programs to new hires, existing staff and the various departments within NACA. These include the Housing Counselors and Mortgage Consultants in every NACA office and housing counselors outside of NACA’s network.
Responsibilities include: providing support to new trainees through mentoring, observation and feedback; preparing educational materials such as module summaries workbooks, manuals, course objectives and course agendas; keeping attendance records; managing training budgets; and conducting web-based and classroom trainings. The TI must have experience in the mortgage and housing industry. The TI is considered the Subject Matter Expert (SME) for all staff members and monitors employee performance and response to training.